GOT QUESTIONS?
Frequently Asked Questions
Are your sneakers 100% authentic?
Yes. Every pair sold at Riddle Flux is sourced from authorized distributors and hand-checked by our team before it ships — stitching, materials, logo placement, and box labels are all verified. We back every order with our Authenticity Guarantee: if you ever have a doubt about a pair you received, contact us and we'll make it right.
How long does it take to process and ship my order?
Orders are processed within 1-2 business days. Once shipped, delivery typically takes 3-7 business days within the US. You'll receive a tracking number by email as soon as your order ships, and you can follow it anytime from the order tracking page.
Do you ship internationally?
Yes, we ship worldwide. International delivery typically takes 7-14 business days depending on the destination. Any customs fees or import duties, if applicable, are the customer's responsibility and are not included in the checkout price.
What is your return and exchange policy?
Every order is covered by our 30-day money-back guarantee. If your sneakers don't fit or you're not fully satisfied, contact us within 30 days of delivery for a hassle-free return or exchange — items must be unworn and in their original packaging. See our full Refund Policy for details.
How do I know what size to order?
Our sneakers run true to size, so we recommend ordering your usual US size. Between sizes? Size up half a size for extra room. Still not sure? Check our Size Guide, and every order ships with a 30-day exchange window if the fit isn't right.
What payment methods do you accept, and is checkout secure?
We accept all major credit and debit cards, as well as other secure payment options available at checkout. Every transaction is processed through Shopify's encrypted, PCI-compliant checkout, so your payment information is always protected.
Can I change or cancel my order after placing it?
We start processing orders quickly to get them to you fast, so changes can only be made within a few hours of checkout. Contact our support team as soon as possible and we'll do our best to update or cancel your order before it ships.
What if I receive a defective, wrong, or damaged item?
We're sorry if that happens — reach out to our team within 7 days of delivery with a photo of the item, and we'll send a free replacement or a full refund, no return shipping cost to you.
How can I contact customer support?
You can reach our team anytime through our Contact page or our Help Center. We aim to reply to every message within 24 hours on business days.